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  Shipping Guidelines

Delivery Information
All orders are processed at our warehouse in Singapore. 
The product listed on the Shop Online is based Ex Works (EX-W Singapore, Incoterms 2000), packing included, non-insured. When you place an order online, iWOW adds a courier surcharge for delivery based on the shipping country indicated. iWOW do not determine the taxes, customs, brokerage, or other fees that you can incur when the product enters your country. Therefore, the courier company will collect appropriate taxes, (VAT, GST, IVA and so on) and fees directly from you when they deliver your order.

Free Shipping for orders within Singapore.

Shipping Address
Please note that items cannot be shipped to a Post Office Box or an APO/FPO address.

Shipping Process
Your online order will be processed and shipped out from our office within 2 working days.

Customs and Import Duties
Customers are responsible for paying the customs and import duties at the time of delivery. iWOW cannot determine in advance what these fees will be. We advise that you contact your local customs office for more information.

Tracking Orders
Once an order has been received by us, you will receive e-mail from us regarding the processing of your order. Within 24-48 hours of your order being shipped (dependent of stock availability), you will receive an e-mail that contains the carrier tracking number for your order.

Cancel or Modify Orders
Our priority is get your order shipped in a timely manner. Therefore, we are unable to adjust an order once it has been submitted.