To seek replacement of your Product based upon our warranty, please do the following:
(i) contact our technical support department at firstname.lastname@example.org;
(ii) if after contacting our service representative, he/she determines that the damaged product may be eligible for replacement under our warranty, you will be requested to complete the RMA form and enclose it with your Product for delivery to the address set forth below. The information supplied by you on the RMA Form is essential to us being able to try to assure expedient and proper processing of your warranty claim.
(iii) Upon receipt of the Product (if requested) and RMA Form from you, we, in our sole discretion, will determine if the damaged Product is entitled to replacement under our warranty.
The Product and RMA Form should be mailed to the following address:
iWOW Connections Pte Ltd
1 Lorong 2 Toa Payoh #04-01
Yellow Pages Building Singapore 319637
You are responsible for all costs associated with returning the Product to us for replacement under our warranty. If we deem the Product returned by you to us qualifies for replacement under our warranty, we will pay the shipping and handling associated with returning a replacement Product to you.